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                                      Vietnam
                                      Vietnam Vietnam
                                      Consumers encountered most fraud incidents in retail and telco during the past 12 months
                                      • 55%
                                        TELCO
                                      • 54.5%
                                        RETAIL
                                      • 32.8%
                                        TELCO
                                      • 35.2%
                                        RETAIL
                                      • 55% and 54.5% have experienced fraud at least once in retail and telco, respectively, compared to 32.8% and 35.2% on average
                                      • Impact: Overall anti-fraud capabilities need improvement
                                      Thailand
                                      Thailand Thailand
                                      Most Thai consumers believe speed and resolution are severely lacking (response/ detection speed toward fraud incidents)
                                      AP Average
                                      • 60.5% think it is most important, compared to 47.7% on average
                                      • Impact: Response time as one of key factors to fraud management to retain customers and gain their trust
                                      India
                                      India India as standalone
                                      Consumers have the largest number of shopping app accounts in the region
                                      India
                                      • Average of three accounts per person
                                      • Impact: Highest exposure to online fraud
                                      China
                                      China China
                                      Consumers are the most tolerant toward submitting and sharing of personal data
                                      AP Average
                                      • 46.6% compared to the AP average of 27.5% are accepting of sharing personal data of existing accounts with other business entities
                                      • Impact: higher exposure of data privacy and risk of fraud
                                      New Zealand
                                      New Zealand New Zealand
                                      Consumers make most of their payments by internet banking
                                      • 74%
                                        BFSI
                                      • 70.5%
                                        TELCO
                                      • 54.5%
                                        RETAIL
                                      • 46.5%
                                        BFSI
                                      • 39.6%
                                        TELCO
                                      • 40.7%
                                        RETAIL
                                      • A higher percentage make payments via internet banking to banks and insurance companies, telcos, and retailers, respectively, compared to the regional average
                                      • Impact: Anti-fraud capabilities critical to the increased digital transaction frequency and customers’ trust in banks
                                      Australia
                                      Australia Australia
                                      Consumers are most satisfied with the post-fraud service of banks and insurances companies
                                      • More than 70% satisfaction rate compared to 59.7% on average
                                      • Impact: Increased trust in BFSIs
                                      Indonesia
                                      Indonesia Indonesia
                                      Consumers that encountered most fraud incidents in the past 12 months
                                      49%
                                      34.7%

                                      AP Average

                                      • 49.8% have experienced fraud at least once compared to 34.7% on average
                                      • Impact: Overall anti-fraud capabilities need improvement
                                      Singapore
                                      Singapore Singapore
                                      Consumers have the highest trust towards government
                                      AP Average
                                      • 75.5% choose government agencies, compared with 51.7% on average
                                      • Impact: Trust of personal data protection is centered around government agencies
                                      Hong Kong
                                      Hong Kong Hong Kong
                                      The least percentage of consumers with high satisfaction level toward banks and insurance companies’ fraud management
                                      AP Average
                                      • Only 9.7% are most satis?ed compared to 21.1% on average
                                      • Impact: e?ective response towards fraud incidents to be improved
                                      alert
                                      Japan Japan as standalone
                                      Consumers most cautious on digital accounts and transactions
                                      50.7% Actively maintain digital accounts’ validity
                                      27% AP Average
                                      45.5% Do not do online bank transfers
                                      13.5% AP Average
                                      • More than 70% did not encounter fraud incidents in past 12 months, compared to 50% on average
                                      • Impact: Relatively low risk of fraud

                                      Digital Consumer Insights 2018

                                      Digital Consumer Insights 2018

                                      As consumers move along the digitalisation curve, the online shift of their interactional, transactional and even personal lives present a blurred line of a trade-off between convenience and security.

                                       

                                      The Digital Consumer Insights 2018 report helps organisations understand this ambiguity through consumer behavioural thresholds and preferences in data sharing, privacy and fraud management practices – allowing organisations to effectively define perimeters and consider appropriate solutions which allow for efficient consumer engagement in secure and convenient environment.

                                       

                                      Key highlights of the report include:

                                      • The?3 dimensions and 9 behaviours?relating to fraud incidence and mitigation strategies
                                      • The?Consumer Fraud Response Cycle?– a deeper understanding of the interplay between the 3 dimensions
                                      • Digital Pragmatist vs. Digital Voyagers?– the trade-offs in consumer decision making around data privacy, data quality and fraud tolerance

                                      Get the full insights from the report today.

                                      Read full article

                                      Experian

                                      By Experian 04/25/2018

                                      Digital Consumer View 2018

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